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Frequently Asked Questions

customer support
  1. What do I need to get started?
  2. Will it work with any website?
  3. How do we know when we have been paid?
  4. Can we issue refunds?
  5. How long does it take to install?
  6. What if I already have an existing bank relationship?
  7. How many people can use the program?
  8. What else is required?
  9. Do I need a server on site?
  10. Don’t I need a shopping cart to get paid online?
  11. Do you offer any training?
  12. We have more than one location in our business group - can we use just one license?
  13. Can any department use it?
  14. Is it integrated with my Computer System?
  15. What am I going to do with all of the credit card authorization forms that I just re-printed?
  16. How much does it cost?




  1. What do I need to get started?

    To accept credit or debit card payments through your web site you will need to establish an Internet Merchant Account (IMA). The Internet merchant account is separate from any existing merchant account you may have for processing credit cards from your facility. A separate account is required from almost all Merchant Banks due to the change in rates from a person to person transaction (credit card swipe) and a card not present transaction similar to a phone transaction. The rates that your Merchant Service Provider will vary, you should get the specific rate information from your current Merchant Service Provider. For more information see Getting Started

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  2. Will it work with any website?

    Yes. A button on your website takes customers to your payment webpage.

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  3. How do we know when we have been paid?

    Once a payment is authorized, immediately upon acceptance, the person who created the transaction and any other person you designate will receive email notification of a customers payment.
    exact transact has a report that can be reviewed at any time when a customer has paid.
    All paid transaction information has a date/time stamp.
    Email payment notification can be sent to multiple employees.

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  4. Can we issue refunds?

    Yes. Any authorized person can issue a credit or refund on the program.

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  5. How long does it take to install?

    Once your e-commerce merchant account is activated with your Merchant Service Provider, we can usually launch the system within 24 hours.

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  6. What if I already have an existing bank relationship?

    If you already have a merchant bank account, check with your bank provider to verify that your current account will accept Internet or "card not present" transactions. Frequently an Internet account is called a MOTO account, additional capabilities are added to accept online payments. This may be an opportunity to renegotiate your rates or consider another credit card merchant account provider. All merchant account providers are not equal. Internet card rates and services vary with provider. Typically the merchant providers that concentrate on Internet support will provide the most services and better rates. We have relationships with many different Merchant Service Providers and can provide referrals for additional quotes.

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  7. How many people can use the program?

    There is no seat charge or limit to the number of users on the same account.

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  8. What else is required?

    You will require a Payment Gateway account attached to your web site and a customer payment page on your web site.

    The Payment Gateway Account is the online credit card transaction handler which is capable of hooking the credit card accounts belonging to your online shopper with your Internet Merchant account (IMA). The payment gateway handles the verification and transfer requests. This interface provides access to all transactions either accepted or rejected by the gateway. When the payment gateway accepts the credit/debit request from your customer the money can be transferred to your IMA for deposit into your account. We provide as a part of your fees a Payment Gateway Account. If you have an existing payment gateway that you are using for other Internet transactions, we may be able to connect through that gateway as well.

    The customer payment page is the location on your website that your customers will be directed to enter their payment.

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  9. Do I need a server on site?

    No. The service runs on the web, so you don’t need any additional hardware on site.

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  10. Don’t I need a shopping cart to get paid online?

    No, using exact transact gives you the interface you need for your business to receive payments online.

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  11. Do you offer any training?

    Yes. Our friendly help desk handles "set up and training". The user training session lasts about 30-45 minutes.

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  12. We have more than one location in our business group - can we use just one license?

    Maybe. As long as there is one bank account number for all of your business locations, you would only require one license.

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  13. Can any department use it?

    Yes. There is no additional set up fee.

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  14. Is it integrated with my Computer System?

    No. exact transact runs independently.

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  15. What am I going to do with all of the credit card authorization forms that I just re-printed?

    Isn't that a nice problem to have??? Get Keith Laux's excellent 'The World's Greatest Paper Airplane and Toy Book'. It's a LOT more fun than faxing those forms back and forth.

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  16. How much does it cost?

    Great question, please call us for an accurate quote. Or click here!

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